Can you code our claims for us?
While we do have certified coders on our staff, we do not provide coding services, which should only be done by a certified coder or the providers. E-MDs software, when used properly, places the [...]
We just do not have the staff to keep up with the old accounts receivable. Do you offer A/R Recovery services?
Before writing off old claims which remain unpaid, Solor Billing Services will exhaust every avenue available to attempt the collection of monies due on claims previously submitted and [...]
Why will you not accept a claim that is missing clinical information, instead of just looking up the patients’ history in the system?
This is considered fraud and abuse! All of the required information must be included in the patients chart on the date of service. We cannot “guess” or “assume” on your behalf exactly what [...]
We’ve never outsourced our billing before, and we are leaning towards taking on the responsibility of handling this area ourselves. What services can you offer to assist us in this process?
Our consulting services would be a perfect solution! We can assist you with staff training, organization, office policy & procedures, compliance, AR analysis, efficiency evaluations and more!
How many clients are you equipped to handle?
Our growing experienced staff meets the needs of our current clients. As an expanding business we continue to hire more associates to accommodate future growth. Therefore, we will consider any [...]
Who answers patient questions regarding insurance payments?
Solor offers a convenient US-based toll free number for your patients to call regarding insurance responses/payments. We do defer questions regarding patient payments to the front office since we [...]
We prefer to send out our own patient statements, but we are interested in obtaining insurance claim processing services from you. Does your company offer this service?
Yes indeed! Please keep in mind, however, patient statement submission is best performed by your biller, who already has access to all account balances and other additional information. If we are [...]
Do we have to collect every co-payment?
Absolutely! Not doing so is considered to be fraud and/or abuse, and it is also a possible violation of the contract entered between the patient and his/her insurance carrier…and even the [...]
How do you handle non-payments from a patient?
Our standard procedure is this: We will send out an overdue notice to the patient if there is no payment, or if no attempt to make other arrangements is made within 30 days after we have heard [...]
How do you handle non-payments from an insurance carrier? (Denials, etc.)
We must first determine if the denial, whether in part or in full, is valid. If the denial is valid it must be written off. If the denial is not valid, as in many cases, we will request that the [...]
